Shipping policy

Shipping Policy for Not By Man

Thank you for shopping with Not By Man! Below is our comprehensive shipping policy to ensure a smooth experience for all our customers. By placing an order, you agree to the terms outlined here.

General Shipping Information

We offer worldwide shipping. Shipping rates and delivery times vary depending on your location. Orders are processed Monday through Friday, excluding public holidays.

Pre-Made Items

For pre-made items shipped within the United States, delivery typically takes 3–7 business days after dispatch.

Shipping times for international orders vary depending on the destination. On average:

Canada: 7–14 business days
Europe: 10–20 business days
Australia/New Zealand: 10–20 business days
Other Regions: 10–30 business days

Please note: These are estimated delivery windows and may be affected by customs processing or unforeseen carrier delays.

Pre-Order Items

Pre-order items require additional processing time. These items typically take 3–5 weeks to reach the customer’s location after the order is placed.
This timeline includes production, packaging, and delivery.

Tracking Your Order

All orders include tracking information provided via email once the shipment is dispatched.
For international orders, tracking updates may vary depending on the carrier and the destination country's postal system.

Address Accuracy

It is the customer’s responsibility to ensure the shipping address provided is accurate and complete.
Not By Man is not responsible for packages lost or delayed due to incorrect or incomplete addresses entered at checkout.

If you realize there is an issue with your address after placing an order, please contact us immediately. Changes cannot be guaranteed if the order has already been processed.

Lost or Delivered Packages

Once the package is marked as "Delivered" by the carrier, Not By Man is not liable for lost or stolen items.
We recommend reaching out to the carrier directly to resolve any delivery issues.

If you require assistance in contacting the carrier, we’re happy to help guide you.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply in their country.
Not By Man does not cover or reimburse these charges once a product is shipped out.

Any additional charges incurred during or after shipping are the sole responsibility of the customer.

Policy Agreement

By placing an order with Not By Man, you acknowledge that you have read, understood, and agree to this Shipping Policy.
This policy is subject to change at any time without prior notice.